Last Updated: 24 October 2026
At NUSH Jewel, we aim to deliver your favourite jewellery safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
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Orders are generally processed within 1–3 business days after order confirmation.
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Orders placed on Sundays or public holidays may be processed on the next business day.
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During festive seasons, promotional events, or periods of high demand, processing may take longer.
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If a significant delay occurs, we will make reasonable efforts to notify you.
Order processing time is separate from delivery time.
2. Shipping and Delivery Time
We aim to deliver orders to serviceable locations across India.
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Order processing: 1–3 business days.
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Delivery after dispatch: 3–7 business days.
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Estimated total delivery time: Approximately 4–10 business days after order confirmation.
Delivery timelines are estimates and are not guaranteed. Remote locations and areas with limited courier service may require additional time.
Delays may occur due to weather conditions, public holidays, courier disruptions, or other circumstances beyond our reasonable control.
3. Shipping Charges
NUSH Jewel offers free shipping on all orders delivered to serviceable locations in India.
No standard shipping fee will be charged at checkout. If any exceptional delivery-related charge applies, it will be clearly disclosed before you place your order.
4. Order Tracking
Once your order has been dispatched, we will share available tracking details through email, SMS, WhatsApp, or another contact method provided during checkout.
You can use the tracking number to follow your shipment through the relevant courier service.
Please allow some time for tracking information to become available after dispatch.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses, phone numbers, and other necessary delivery details.
If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee changes after an order has been processed or dispatched.
If an order cannot be delivered because of incorrect or incomplete information, we will contact you where reasonably possible to discuss the available options.
6. Delayed, Lost, or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will make reasonable efforts to coordinate with the courier partner and investigate the delay or locate your shipment.
If an order is confirmed lost or undelivered, we will provide an appropriate resolution in accordance with applicable law and our Refund & Return Policy.
7. Failed Delivery and Return to Origin (RTO)
If a courier cannot deliver an order because the customer is unavailable, the address is incorrect, or delivery is refused, the courier may attempt redelivery or return the shipment to NUSH Jewel.
If your order is returned to origin, please contact us to discuss redelivery or other available options.
Any applicable re-shipping charges will be communicated in advance and applied only where permitted by law. This section does not limit any consumer rights available under applicable law.
8. Damaged, Incorrect, or Missing Products
Please check your order upon delivery.
If you receive damaged jewellery, an incorrect product, or an incomplete order, contact us within 48 hours of delivery, providing your order number and clear photographs or other available evidence.
We will review your request and arrange an appropriate remedy, such as a replacement or refund, as required by applicable law and our Refund & Return Policy.
The reporting period does not remove any legal rights you may have.
9. Cash on Delivery (COD)
If Cash on Delivery is available, the option will be displayed at checkout.
COD availability may depend on your delivery location and courier partner. Customers must provide accurate contact information and be available to receive their shipment.
10. Contact Us
For shipping, tracking, or delivery-related enquiries, please contact us:
Business Name: NUSH Jewel
Email: support@nushjewel.com
Business Address: 3rd Floor, Habitech Crystal Mall, Gautam Buddha Nagar, Uttar Pradesh – 201310, India
Please include your order number when contacting us about an existing shipment.
Thank you for choosing NUSH Jewel.
NUSH Jewel – Everyday Elegance.