FAQs

Welcome to NUSH Jewel! Find answers to common questions about our jewellery, orders, payments, shipping, returns, and customer support.

1. About NUSH Jewel

What is NUSH Jewel?

NUSH Jewel is a jewellery brand offering stylish, elegant pieces designed to complement your everyday look and special occasions.

What type of jewellery do you sell?

We offer artificial jewellery, including bracelets and other accessories featured in our online store. Please check individual product pages for specific details.

Are your products suitable for gifting?

Yes! Our jewellery makes a thoughtful gift for birthdays, celebrations, and special occasions. Please check the product listing for packaging details.

2. Products and Jewellery Care

Is your jewellery waterproof or tarnish-resistant?

Product properties vary by design and materials. Please refer to the individual product description for details. Unless explicitly stated, we recommend keeping jewellery away from water, perfume, lotions, and harsh chemicals.

How should I care for my jewellery?

Keep your jewellery dry.
Avoid direct contact with perfumes, cosmetics, and cleaning products.
Remove jewellery before bathing, swimming, or exercising.
Store pieces in a clean, dry place, preferably separately.
Clean gently with a soft, dry cloth.

Will the product look exactly like the photographs?

We make every effort to display our products accurately. Slight differences in colour or appearance may occur because of lighting, photography, or screen settings.

3. Orders and Payments

How can I place an order?

Browse our website, select your favourite product, add it to your cart, and proceed to checkout. Enter your delivery details and complete the available payment steps.

Which payment methods do you accept?

Available payment methods are displayed at checkout. Depending on availability, these may include UPI, debit or credit cards, net banking, and other supported payment options.

Will I receive an order confirmation?

Yes. Once your order is placed, we will send confirmation using the contact details you provide, subject to the availability of the relevant communication service.

Can I modify my order after placing it?

Please contact us as soon as possible if you need to change your address, product, or other order details. Changes cannot be guaranteed once processing or dispatch has begun.

4. Shipping and Delivery

Do you offer free shipping?

Yes! NUSH Jewel offers free shipping on orders delivered to serviceable locations in India.

How long will delivery take?

Orders are generally processed within 1–3 business days. After dispatch, delivery usually takes 3–7 business days.

The estimated total delivery time is approximately 4–10 business days after order confirmation. Remote locations and unexpected courier delays may require additional time.

How can I track my order?

Once your order is dispatched, we will share available tracking details through email, SMS, WhatsApp, or another supported communication method.

What if my order is delayed?

If your order has not arrived within the estimated delivery period, contact us with your order number. We will make reasonable efforts to investigate the delay with the courier partner.

What happens if my order cannot be delivered?

If delivery fails because of an incorrect address, customer unavailability, or another delivery issue, the courier may attempt redelivery or return the shipment to us. Contact our support team to discuss the available options.

5. Cancellations, Returns and Refunds

Can I cancel my order?

You can request cancellation before dispatch by contacting our customer support team. Cancellation is subject to order status and confirmation from NUSH Jewel.

Can I return a product?

Return requests are handled according to our Refund & Return Policy and applicable law. If an item is damaged, defective, incorrect, or materially different from its description, contact us for assistance.

Do you offer refunds or gift vouchers?

Where appropriate and legally permitted, we may offer store credit or a gift voucher as an alternative resolution if you agree. Refunds will be provided where required by applicable law.

What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery, providing your order number and clear photographs or other available evidence. We will review the issue and arrange an appropriate remedy in accordance with our policies and applicable law.

How long do refunds take?

Approved refunds will be processed within the applicable legal timeframe. The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Gift Vouchers

How can I use a NUSH Jewel gift voucher?

If you receive a gift voucher, follow the redemption instructions provided with it at checkout. Any applicable validity period and usage conditions will be communicated when the voucher is issued.

Can I exchange a gift voucher for cash?

Gift vouchers are generally intended for purchases on our website and cannot be exchanged for cash except where required by applicable law.