Order Cancellation Policy

Last Updated: 24 October 2026

At NUSH Jewel, we aim to process every order promptly. This policy explains how customers can request order cancellations and what happens if an order has already been shipped.

1. Cancellation Before Dispatch

Customers may request cancellation of their order before it has been dispatched.

  • Please contact us as soon as possible after placing your order.

  • Include your order number, registered phone number, and reason for cancellation.

  • We will check the order status and confirm whether cancellation is possible.

  • If the order has not yet been dispatched and cancellation is approved, we will cancel the order and process any applicable refund.

Submitting a cancellation request does not automatically mean the order has been cancelled. Please wait for confirmation from NUSH Jewel.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible through our standard cancellation process.

If you no longer wish to receive the order, please contact our customer support team for assistance with the available options.

Any applicable return, refund, or other remedy will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

3. Refunds for Cancelled Orders

If payment has already been collected and an order is successfully cancelled, the applicable refund will be processed using the original payment method wherever practicable, within the timeframe required by applicable law.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Gift vouchers or store credit will be offered as an alternative only where legally permitted and accepted by the customer. They will not replace a refund where a refund is legally required.

4. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers may request cancellation before dispatch by contacting us with their order number.

If the order has already been dispatched, please contact us to discuss the available options. Any handling of refused or undelivered shipments will be subject to applicable law and our published policies.

5. Cancellation by NUSH Jewel

We reserve the right to cancel an order in circumstances such as:

  • The product is unavailable or out of stock.

  • There is a genuine pricing or listing error.

  • The order contains incomplete or inaccurate information that cannot be resolved.

  • A transaction is reasonably suspected to be fraudulent.

If we cancel an order for which payment has been collected, we will notify the customer and arrange any applicable refund in accordance with applicable law.

6. How to Request a Cancellation

To request cancellation, contact us using the details below:

Business Name: NUSH Jewel
Email: support@nushjewel.com

Please provide:

  • Your order number.

  • Your registered phone number or email address.

  • A brief cancellation request.

We will review your request and confirm the outcome as soon as reasonably possible.

7. Customer Rights

Nothing in this policy is intended to exclude or restrict any cancellation, refund, or other rights available to customers under applicable Indian law.

Thank you for shopping with NUSH Jewel.

NUSH Jewel – Everyday Elegance.